Mystery Guest Experience and Audit

Our expertise lies in providing exceptional Mystery Guest Experiences and Audits specifically tailored for the hospitality industry.

Having amassed a wealth of experience in Customer Service and Quality Management within the luxury sector, we recognize the paramount importance of delivering consistently outstanding service to your esteemed guests and customers.

Our collaborative approach involves working closely with you and your team to develop a comprehensive Mystery Guest/Customer experience report. This report, along with the criteria utilized by our carefully selected Mystery Guests/Customers, will align seamlessly with your service standards and quality commitments.

The report serves as a testament to the unique quality of service and products that your guests have grown to cherish and enjoy.

With a balanced perspective, our report aims to highlight areas of remarkable success, including recognizing team members who have excelled. Simultaneously, it also identifies any areas that may require further attention and development.

Our handpicked Mystery Guests/Customers encompass a diverse range of individuals representative of those who stay or visit your establishment. They skillfully immerse themselves in the guest experience without revealing their true purpose, allowing for an authentic and detailed assessment.

From the initial booking stage through to the guest’s departure, our report meticulously documents the guest’s journey. Subsequently, we schedule a meeting to discuss the feedback and outline the next steps.

Here are some examples of actionable steps that may be taken based on the report’s findings: